Telephony

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TechKnowPartners, LLC’s  services include market/product positioning, organizational design, business plans for financing, and technology plans for information, process control, and communications. The firm’s products include servers, internet security appliances, and telephony.

TechKnowPartners, LLC  is a leader in business and technology unified communications – tying voice and data applications, such as voicemail-to-email, and application-to-phone integration, including conferencing and faxes.

TechKnowPartners, LLC provides internet telephony services through a relationship with Crexendo (which offers high quality hosted VOIP services) and Plantronics headsets to small to medium size businesses in the Phoenix metropolitan area.

Network telephony embraces both the use of the public switched telephone network (PSTN) and the internet for both voice and data communications. The term “VoIP” refers to “voice over internet protocol” – the definition relates to the protocol, not necessarily the internet; the protocol can be used on intranets and local area networks, in addition to both private and public wide area networks.

Plantronics products offered by TechKnowPartners, LLC.

TechKnowPartners, LLC is also a Dell Partner Direct for Servers and Sonic Wall Internet Security Appliances.

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Contact us for more information today:

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TechKnowPartners, LLC

4625 South Lakeshore Drive, Suite 309, Tempe, Arizona 85282


V: (480) 553-8951


F: (480) 718-8673


E: contact@techknowpartners.com

Glossary of terms

ACD – automatic call distribution
ATA – analog phone adapter
Centrex – central exchange – a “hosted” PBX-like offering by a telephone company
CTI – computer telephony integration
DID – direct inward dialing
Ethernet – networking technology subdividing streams of data into packets called frames using twisted pairs
Extranet – private network that allows limited authorized pubic assess
Hosted VoIP – VoIP servers and other equipment hosted and managed by providers at a remote location accessed via the internet
Internet – public network of interconnected networks using the standard internet protocol
Internet protocol telephony – telephony using internet protocols instead of those of PSTN
Internet telephony – telephony over the internet including fax, SMS, and voice instead of over the PSTN
Intranet – private network of interconnected networks using the standard internet protocol – can range from an internal website to a large portfolio of networks within an enterprise
IP – internet protocol
ISDN – integrated services digital network – standards for allowing multiple digital data, video, and voice communications over traditional PSTN lines
IVR – interactive voice response
LAN – local area network within limited areas of enterprises, facilities, geographies, and political boundaries
MPLS – multiprotocol label switching – a mechanism for directing data between network nodes using labels instead of addresses that require lookups in routing tables
Packet switching – grouping transmitted data, regardless of type, into blocks
PBX – private branch exchange
POTS – plain old telephone system
PRI – primary rate interface – service level for multiple calls over an ISDN network
PSTN – public switched telephone network
Roaming – enabling connectivity between home and other locations
SIP – session initiation protocol – controls communications sessions for video and voice calls
Softphone – software using the VoIP protocol that enables users to make phone calls over the internet from computers such as desktops, laptops, and smartphones
T1 – a digital multiplexed telecommunications carrier system
Trunk failover – rerouting of calls to a redundant carrier after a connection to a phone service provider fails
Trunking – providing network access to multiple users at the same time by either
sharing lines or frequencies
Twisted pair – forward and return conductors are twisted together to cancel out electromagnetic interference
Unified communications platform – tying voice and data applications, such asvoicemail-to-email and application-to-phone integration, including conferencing and faxes
VoIP – voice over internet protocol – note: the definition relates to the protocol, not necessarily the internet; the protocol can be used on intranets and local area networks, in addition to private and public wide area networks
WAN – wide area network across enterprise, facility, geographic, and political boundaries, and usually connecting LANs
Web-based phone user portal – place for managing the functions of a user’s phone

4625 South Lakeshore Drive, Suite 309, Tempe, Arizona 85282